with a strong background in Zendesk, live chat, and ticketing systems to lead a team of dedicated customer service agents. The role... within Zendesk, ensuring efficient handling of live chats and support tickets. Monitor team performance, set KPIs, and provide...
via Zendesk and telephone within service level agreements, striving for customer advocacy and first contact resolution..., customer success, marketing and tech, to help manage a customer’s payroll. Use Zendesk to record details of all client...
, email and Zendesk) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable Why Lithia UK? Enjoy 33 days annual leave...
, empathetic communication. Handling customer interactions through Zendesk (email), App Store Connect, Google Play Console.... Familiarity or willingness to quickly learn customer support tools (Zendesk, App Store Connect, Google Play Console, social media...
configuration and optimisation of Zendesk (or equivalent) to support scalable operations. Create actionable reports and dashboards..., ideally in a multi-region setup. Deep understanding of modern support tools like Zendesk, Intercom, or similar platforms...
valued, supported, and confident in their journey with us. Using our customer management system, Zendesk, you'll provide... our customer management system, Zendesk, you'll provide efficient and personalised assistance, resolving issues with empathy...
